General
terms and conditions

Preamble

These General Terms of Sales (“Terms”) apply to all bookings made through the website www.domainedelaklauss.com, by telephone or in the front desk at the hotel by a Customer .
In making a booking the Customer fully and unreservedly accepts these Terms.
The Customer expressly acknowledges that prior to making any booking he or she has fully read and understood these Terms and unreservedly accepts them.
Our Company reserves the right to amend these Terms at any time. The general terms of sale applicable to a booking are those displayed on the Website on the date that the booking is recorded.
The Terms applicable to the booking of a reservation or service by a Customer are those in effect on the date of booking.
The key features, prices and availability dates of the proposed accommodation are presented during the booking process.

1-1 Application

The present general Terms and Conditions apply to all reservations made by a customer, subject to special conditions applied to some prices and excluding reservations made for groups, which have reserved over 5 rooms.

1-2 Capacity

Any customer acknowledges that s/he is able to conclude a contract, meaning that is the age of legal majority and does not have a legal guardian.

1-3 Prices

Prices are in Euros. VAT is always included. Prices only include the services mentioned in the reservation.

Complementary services (breakfast, minibar etc.) are optional, unless stated otherwise, they must therefore be paid for on the hotel premises.

Tourist tax is not included in the room price. It is charged per person and per night.

Prices mentioned on the site may be changed without prior notice. The price mentioned on the reservation is legally binding.

1-4 Payment options

When booking, 50% of the total amount of the stay is requested from the customer as a guarantee and deposit for their reservation. Payment will be made using a secure link sent by email. 

Payment of the balance of services is processed during the stay, directly to the hotelier, except in the case of non-refundable rates for which full payment of the stay is anticipated after confirmation of the reservation.

1-5 Exceptional circumstances

Exceptional circumstances comprise any external events to the parties, which are of an unpredictable and insurmountable nature, which prevent the customer or the hotelier from upholding all or part of their obligations as agreed in the contract.

This is the case in the event of a strike, insurrection, riots, prohibitions issued by governmental or public authorities.

It is formally agreed that exceptional circumstances may suspend the completion of reciprocal obligations for both parties and each party covers the costs this entails.

Customers will cover the additional costs entailed in order to continue the journey, in the event of exceptional circumstances.

1-6 Claims

Claims must be addressed to Domaine de la Klauss, either by telephone on + 33 (0)3 82 83 19 75 or by email: contact@domainedelaklauss.com, within 30 days from the date of stay.

1-7 - Responsibility

The hotel is responsible for the safety of belongings and people on its premises.

However, the hotel may not be held responsible in the event of damage or theft regarding vehicles parked outside the premises.

The hotel is an entirely non-smoking area. The customer will be held liable for direct and/or indirect, damages resulting from smoking in the Hotel. He will therefore be  held liable for the full amount of the costs of cleaning and restoring the damaged element or space to its original state. Any restoration due to the smell of cigarettes will be invoiced a posteriori €150. We reserve the right to charge this additional fee of €150 to any guest who has smoked in the room and to deny them access to the hotel in the future.

Any other non-compliance with the rules of safety, hygiene, and damage or negligence which could lead to direct or indirect damage to the hotel equipment or furniture, or to people or to future services, engage the responsibility of the customer and will be invoiced.

The visit to the stud farm (haras) is exclusively allowed for Domaine de la Klauss customers (hotel residents and/or customers of the Le K and le Komptoir restaurants and/or spa customers). Under 18 years old must be supervised by an adult during these visits, the hotel declines all responsibility in the event of an accident occurring to a child without supervision on all sites belonging to the stud farm (stable, paddock, career). Non-riders and children under the responsibility of adults must not disturb the work of the riders and the quiet of the horses. Under 18 years old are under the supervision of an adult who must keep them out of reach of horses and equipment as well as ensure that any noisy demonstrations are avoided.

1-8 Data Protection

Pursuant to the law L.78-17 of 6 January 1978, the customer is informed that his/her personal data has been computerised, unless stated otherwise.

The customer has the right to access, correct and delete this data.

Details requested at the time of reservation are essential for the efficient processing of your request. This information is only used for the Domaine de la Klauss in Montenach for the reservation.

1-9 Applicable law

Any disputes, claims or controversies relating to reservation conditions for a stay or a hotel room are subject to French law.


2- Special applicable conditions excluding promotional deals

These sales terms and conditions are subject to French law and the jurisdiction of the local Courts.

2-1 – Reservation conditions

The reservation is only confirmed and finalised once a confirmation has been received by the customer from the Domaine de la Klauss.

When booking, 50% of the total amount of the stay is requested from the customer as a guarantee and deposit for their reservation. Payment will be made using a secure link sent by email. 

The reservation only becomes firm and definitive upon receipt of the deposit by the hotelier, within the allotted time frame. 

Payment of the balance of services is processed during the stay, directly to the hotelier, except in the case of non-refundable rates for which the total payment of the stay (excluding extras) is anticipated after confirmation of the reservation. 

For some special offers, a deposit payment of more than 50% may be requested to guarantee the reservation. These deposits must be paid within a deadline communicated when requesting a reservation directly to the Hotel. Four methods of payment of the deposit are possible: either by check payable to the hotel and sent directly to the hotel, or by credit card or bank transfer, or by secure payment link.

The customer is kindly requested to inform the hotelier in the event of late arrival.

2-2 – Changes to reservations

Any request to change or postpone a reservation must be formulated within 7 calendar days prior to the stay and is subject to the Hotel's approval.

A change to a reservation is only confirmed and finalised upon receipt of an email from the Hotel.

Requests for changes may entail the application of cancellation conditions. Bookings with a non-refundable rate cannot be postponed to a later date.

In the event of exceptional circumstances, the hotel reserves the right to find accommodation for customers in the closest hotel of an equivalent standard, without any change to the price.

2-3 - Conditions for cancellations

The free cancellation deadline is 7 calendar days before the arrival date. 

In the event of cancellation more than 7 days before arrival, the hotel will refund the deposit via a credit on the bank card used during initial payment. Reimbursement normally takes between 2 and 5 working days but can be extended depending on the type of card and the customer's bank.

In the event of cancellation within 7 days, 100% of the remaining balance of the total stay will be charged to the booking customer.

Non-Refundable rates are "per se" not refundable.

The customer must contact the Domaine de la Klauss by email to cancel a reservation. Cancellation of a booking by email will only be effective once the customer has received a cancellation confirmation from Le Domaine de la Klauss. The receipt date of the cancellation request (by email) will be the date used for the cancellation.

In the event of a reservation modification, the amount of the deposit taken during the initial reservation will be retained.

In the event of no-show at the hotel and in the absence of cancellation, the full amount of the balance of the stay will be charged.
 

3 - Special conditions applicable to promotional deals

3 - 1 – Reservation conditions

Special offers and promotional prices are valid on the Domaine’s website www.domainedelaklauss.com and its partners’ websites, subject to availability of rooms allocated to this deal. These deals may not be combined with other promotions. All our prices are in Euros. They are mere guidelines and are subject to change. They do not include automatically tourist tax.

For promotional deals, it is specifically stipulated that the hotel debits the total amount of the stay at the time of reservation.

In the event of a no-show, the full amount will be due to the hotelier and the customer is not entitled to a reimbursement. In the event of a no-show on the first day of a stay of less than 2 nights, the hotelier is no longer required to keep the room for the rest of the stay.

3-2 – Changes to a reservation

The dates, length of stay, as well as details (type of room, number of guests, number of reserved rooms, breakfast etc.) may not be changed after the reservation has been made.

In the event of changes, the full amount is due to the hotelier and the customer is not in any way entitled to a reimbursement.

3-3 - Conditions for cancellations

In the event of cancellation, the full amount is due to the hotelier and the customer is not in any way entitled to a reimbursement.